From the buy to the truck, on one operating system.
SKOR designs and manufactures sport equipment for retail and pro athletes across Europe. They started with Business Central in 2019 and, like most Business Central shops, lived with the standard mix of useful data hidden behind unfriendly screens. Today they run their entire operation — from buying components to shipping finished goods and servicing them at retail — on the five uTools apps. Here is how that happened.
- Industry
- Sport equipment manufacturer
- Team size
- 65 employees
- Location
- Almelo, the Netherlands
- Rollout timeline
- 12 months
- Apps deployed
- 5 / 5
The problem that started it.
In early 2024 SKOR was missing customer orders three to four times a month because a critical foam component kept stocking out. The MRP suggestions were right in principle, but nobody trusted them — the reasoning was buried in the planning worksheet, the lead times were stale, and the purchaser spent his Fridays exporting to Excel before placing any orders. The board asked an obvious question: why is buying a foam pad slowing down an entire business?
One app at a time. One year end to end.
Start where the pain is.
SKOR went live with uPurchase first because that is where the cost was the most visible. The forecast that came out of the box already matched 18 months of consumption better than the static reorder points they had been running. The purchaser kept his Excel for three weeks, then stopped opening it. By the end of the second month, stock-outs on the foam line dropped to zero.
"The first month I just watched it. The second month I started trusting it. The third month I stopped opening Excel."— Senior Purchaser
Then bring planning out of the spreadsheet.
With purchasing under control, the next bottleneck moved upstream: production planning still happened across three spreadsheets that drifted apart by Wednesday afternoon. uScheduler Production replaced them in a fortnight. The drag-and-drop board became the source of truth in the Monday standup — and the same board projected onto the shop-floor wall ten minutes later.
"Replanning used to take half a day. Now it is a conversation around the board that ends in a decision."— Production Planner
Close the loop with the floor.
A plan is only as good as its execution. Once uScheduler was running, the floor still relied on paper job tickets — handwritten times, missed materials confirmations, end-of-shift admin. uShopFloor rolled out one cell at a time, no training sessions. Operators figured the screen out in a day. Time, output and issues flowed back into Business Central live, and the variance between plan and actual collapsed from 14% to under 5%.
"On the first day I thought the screen was too simple. On the second day I realised that was the point."— Shift Lead
Promise dates the warehouse can keep.
Outbound was the last spreadsheet. SKOR ships to more than 2,000 customers throughout Europe plus the occasional pro-athlete direct. Different lead times, different access windows, different SLAs. uScheduler P/S/S replaced the sales-floor spreadsheet with a single board where every commitment runs against actual logistics capacity and material readiness. The team stopped over-promising; on-time delivery climbed eight points without adding a single FTE.
"Sales finally has a number they can quote against without calling us first."— Logistics Coordinator
Service the gear after it ships.
SKOR equipment has a five-year warranty and a regular service interval at the retailer site. Until 2025 those visits were a paper trail that took two weeks to invoice. uFieldService turned the service van into a moving office — engineers see van stock, scan part numbers, capture the customer signature on the spot, and the invoice fires before they leave the parking lot. Order-to-invoice dropped from twelve days to under one.
"The customer signs, the engineer drives off, the invoice is in their inbox before they reach the next stop."— Service Manager
Run your operation on uTools.
SKOR started with one app and one problem. Most customers do. See if the first one would change the conversation in your company — a 30-minute demo is usually enough to find out.
One year in. The numbers that matter.
"We started with uTools to fix purchasing. One year later, the whole company runs on it. The board still asks me which problem we are solving next — and the honest answer is, mostly, the ones we did not know we had."