How does offline sync work?

Local SQLite cache; outbound queue with conflict detection. The sync engine handles partial completions and gives the engineer a clear status indicator.

Can engineers see other engineers' schedules?

Optional. Some companies enable it (collaboration); some restrict it (privacy). Configurable per role.

What does the engineer see when they open the app in the morning?

Today's day list — every job, in route order, with the customer, the address and the planned start time. The first job sits at the top with a tap-to-navigate button. As the day moves, the list moves with it: completed jobs drop off, the next one slides up, and any change from dispatch shows up with a small badge. No setup, no filter, no "where do I find today" — the day is the home screen.

Field Service

uFieldService

Engineer execution, native to Business Central.

Field service operations are often split across multiple systems and manual steps. uFieldService centralises the engineer-execution side of that workflow. Engineers receive digital work orders with customer details, asset history, work instructions and required materials — sourced from either the Project module or the Service module of Business Central, whichever fits the job. Engineers register their own time and time for coworkers, add materials by scan, work fully offline, communicate with customers from the app, and capture a customer signature on-site. Everything posts straight back to Business Central — no re-keying, no paper bridge.

Functionalities · 10

uFieldService · Engineer App

Built for the van.

Works offline. Big buttons. Photo capture. Signature capture. Built by people who shadowed engineers for a week before they wrote a line of code — so it survives gloves, sun glare, basements with no signal, and a customer breathing down the engineer's neck.

Offline-first

A full shift offline is a supported scenario, not a degraded one. Work orders, materials, photos and signatures all queue locally and sync when connection returns.

Photo capture, on the work order

Before, during and after photos, attached to the work order with timestamp and geotag. The engineer documents what they saw and what they fixed — in seconds, not a separate upload step.

One primary action per state

Travelling → Arrived. Arrived → Started. Started → Completing. Completing → Signed. The flow has one obvious next button at every step.

What you see

The screen that does not get in the way.

The engineer's screen is the user interface for the entire business — to the customer. It is the one the customer sees, the one they sign, the one they form an opinion from. uFieldService takes that seriously: the engineer app looks professional, behaves professionally, and never embarrasses the engineer.

Day list with map view and ETA per stop
Tap-to-navigate via Google Maps
Time tracking: travel, on-site, work, break
Photo capture with auto-attach to the work order
Customer signature with name capture
Multilingual UI per engineer preference

When this matters

Signals you'd reach for this.

Engineers carry paper backup

When the screen is unreliable in basements, engineers print everything. The print runs become the real workflow.

Photos live on phones

Engineers take photos with the camera app and never upload them. Asset documentation lags. Disputes are unwinnable.

Customers wait for a signature pad

A clumsy signature flow embarrasses everyone in the room. A polished one is fast and small-talk-friendly.

Engineers spend evenings on admin

A 45-minute evening admin is two unpaid hours per engineer per week. Real-time capture is the difference.

FAQ

The questions everyone asks first.

Still wondering? Ask us directly →

iPad and iPhone (iOS 15+), Android tablets and phones (Android 11+). The app installs from the App Store and Google Play.

See uFieldService in a 30-minute demo.

A real screen-share with someone who built it. No slides.

The uTools suite